How can we help?
Answers to common questions, and how to reach us.
Write to us
Send your question to the address below. Write from the email address of your Meneja account so we can find it.
support@meneja.appCommon questions
I forgot my password. How do I reset it?
On the sign-in screen, choose Forgot password? and enter your email. We send you a link to set a new one. If you signed up with Google or Apple, sign in with that button instead.
How do I delete my account?
You can delete it yourself in the mobile app or the web app. See how to delete your account.
How do I change or cancel my plan?
A plan bought in the iPhone or Android app is managed in your App Store or Google Play subscriptions. A plan bought on the web is managed in the web app, under Plan & billing. Removing the app from your phone does not cancel a subscription.
Does Meneja work without internet?
Yes. You can keep recording with no connection. The app saves your changes and syncs them when you are back online.
Which languages are available?
The mobile and web apps are in English and French. This website is also in Swahili.
How do I report a problem or suggest something?
In the mobile app, open Settings and choose Send feedback. On the web, choose Send feedback in the menu. You can also write to support@meneja.app.